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Wavetree Cloud

As a cloud service, Wavetree Cloud provides committed business outcomes rather than specific system or architectural resources. In addition to including total stack monitoring and management services, this is a significant difference to traditional “hosting” services where a fixed server configuration is provided regardless of whether it fulfils the business need. A major benefit for customers is that Wavetree works with you to create the design, implementation, monitoring and management of the complex underlying platforms, 24 hours per day – dramatically reducing demand on specialist IT resources within a customer’s own organisation.

Infrastructure Security & Monitoring

Infrastructure

Infrastructure is located behind multiple clustered dedicated firewalls with fault tolerant peering providers.

Local datacentres

Datacentres are located locally to our office in Cheltenham for easy access to the “physical” servers if requied. This ensures there is no single point of failure on a hardware level or a connection level.

Data Services

Data services are supplied by multiple providers which terminate in different parts of the country ensuring continuous connectivity in the event of a regional outage or emergency suffered by a data carrier.

Management Network

Management network is non-Internet facing and all communication between hardware within our infrastructure operates over a secure and dedicated network.

24/7 Monitoring

The network is monitored 24 hours a day, 7 days a week internally and at a peering level to protect against unauthorised access or such attacks as DDoS (Denial of Service).

Datacentre Detail

Accreditations

  • PCI Compliant
  • GDPR Compliant
  • PAS99:2012
  • ISO: 27001
  • ISO: 9001
  • ISO: 14001
  • BS OHSAS 18001

Hardware Maintenance / Upgrade Procedure

Our clustered and fault tolerant infrastructure allows us to take portions of hardware out of service for regular maintenance without impacting live services or impeding the fault tolerance of the infrastructure.D

 Data Centre connectivity

The datacentres have a 10GB connection in to Data Centre 1 & 2 which is paired with our connection and load balanced between the two. This fails over if there are any problems with the connection. Both are with diverse providers. Redundant data services via BGP over 10GB fibre (Our data services are kept within no greater than 40% utilization before we expand services avoiding any bottlenecks

Secondary Connection to Sovereign House

The datacentre has a 10GB connection in to Sovereign house which is paired with our connection to Telehouse North and load balanced between the two. This fails over to Telehouse north if there are any problems with the connection to Sovereign house. Both are with diverse providers.

Security

The data facility is protected by a full perimeter fence CCTV which is monitored 24 hours a day, 7 days a week on site and an access control system. Each rack has a lockage key, and these are controlled and provided once ID is verified. Each data floor has gas-based fire suppression and early warning system.

  • All VPN Connections to our management, Portals sit behind 2 factor authentications.
  • Once connected on the VPN there is a second 2 factor authentication solution separate to the VPN connections for all systems

Power

The datacentre is fed from the power grid by an 11kV ring main, with our own substation on site. Continuity is provided by 2 diesel generators and physically separate UPSs.

Access to Data

Should access be required to retrieve data in person for any reason, we organise for a customer representative and ourselves to attend site to extract data onto an external media device or provide the customer access to download the required data.

Cloud Services

Wavetree have vast experince in working with our customers to transition to the cloud or a hybrid solution. This experience has been gained with successful real life transitions of companies infrastuctures . All aspects of the move to a cloud platform are planned, dicusssed with the customer, tested & tested again then implemented to ensure Wavetree deliver the benefit of the Cloud to benefit your business if appropriate.